Liz Kania

08/18/2024

Pull through sites are TINY. We had probably about 2 feet of gravel on either side of us before the neighbors RV started. Pools are also extremely small, the pictures do them a bit too much justice. Some decent activities for kids but not as many as I would have expected given the price. Playground is okay but extremely old and tired looking. For one of the most expensive places my family stayed on our two week trip, we were hoping for a lot more. I could not wait to leave this dump. The website also says that you can walk to the water/ferry rides from here but that is also untrue. Sure you could do it, but it’d take you half a day. You definitely need a car to get around to anywhere interesting. If you can, I recommend avoiding this site. Costs way too much for what you get.

Tamara Jackson

07/05/2024

This KOA is a dump! The cabins and playground are not clean. We stayed in the deluxe cabin DC5 and we could immediately tell they barely cleaned in between guests. The bathroom toilet had debris on it, the shower had lots of stains and the shower curtain was dirty and in need of changing. The kitchen kettle, coffee maker and dish drainer were dirty. It doesn't look like they do any type of maintenance cleaning on them. We did not use these items out of fear of getting sick. The couch set in the living room was gross. I don't understand why they don't have a couch protector on it so they can at least wash it from time to time. The floors had debris on it - clearly not a lot of sweeping or mopping took place. We ended up to wearing our shoes while inside the cabin to avoid getting gunk on our feet. Another concern was the mattress protectors on the bed. They had lots of lint and debris making it clear they did not wash them between guests. A friend of mine who stayed in another cabin saw a big urine stain on her mattress. The lack of cleanliness at this KOA made us cringe every time we had to sit on something or eat. I spoke to the manager about my concerns and his only response was that the season is busy and the person who is usually responsible for checking over things is on vacation. What a terrible excuse! We pay good money to stay in these cabins. The cost is pretty much on par with the rate of a hotel room yet we did not get a basic level of cleanliness. After our stay I did a deeper dive into the reviews only to find a lot of complaints over the years about the lack of cleanliness, so this is not a new issue. We stayed at the KOA Cardinal in Ottawa last year and the difference was like night and day. We had none of these issues, in fact, when we walked in we could still smell the cleaning supplies that had been used to thoroughly clean the unit. Another plus with KOA Cardinal is that linens, pillows, towels and a keurig machine are included for all cabins whereas this KOA makes you bring your own. Other issues with this KOA is that overall, the place is run down. There was barely any activities or staff interaction. The campsite itself is small, we could barely get in a decent walk. And don't be mislead by the photos, there is no water body that's visible from the campsite itself. We will never come back to this location.

GERALD O'MALLEY

09/06/2024

Not what we expected for $100. Per night. Place looks run down, grounds not well kept. Pretty sure we have the only lot without sewer. Way to many dogs. Can hardly park our car in front of the rv. Small lots. We won't be back. The fire pit looks like a pretty dangerous piece of galvanized pipe, whoever thought of those should be fired.

Adrienne Padvaiskas

08/28/2024

Great spot for kids! They have a tv lounge for kids to watch Bluey while you check-in. The heated pools are great for my little one. Huge playground and a fun jumping pillow. I loved my stay but some things could improve. There was a nonsensical sign saying not to charge your EV and that it could damage your car. The shower curtains were moldy and slimy. The check-in staff couldn't speak basic french and seemed annoyed about it so I translated to help the flustered guest. Overall I loved the place and the staff were helpful and welcoming.

Grandpa Ricardo

05/21/2024

Great service, friendly staff, and beautiful location. From the start the service was great, quick, and pleasant. Got to our site and although initially we were not impressed it turned out to be perfect for us older adults, quiet and private. People around us were very friendly and enjoyed seeing children running around at the park. Did not get to use the pool or hot tub but they looked nice. Did use the outdoor gym and found it challenging. There is a very nice and extensive bike path and we went all the way to downtown Gananoque, 14 Km., with beautiful views along the way. Great place to relax and enjoy mother nature’s beauty.